About

I design services with the people they're meant to serve - clinicians, mothers, frontline workers and communities on the edges of care.

I'm a Service Designer and Global Health Innovation Specialist with 9+ years' experience designing and implementing human-centred services across hospitals, health systems, governments and international organisations in Ireland, Switzerland and India.

I lead participatory design research, ethnographic clinical immersion, design sprints, rapid prototyping and service improvement initiatives alongside clinicians, patients, governance administrators and multidisciplinary teams.

I'm passionate about applying service design, systems thinking and behavioural science to improve patient experiences, healthcare delivery and frontline services within complex health systems - most recently with the World Health Organization, Ministry of Health India, UN Women, Packard Foundation, the World Design Organization, and GOAL Global, among others.

Methods

A practitioner's toolkit.

Service design workshop wall with affinity clusters

—Ethnographic clinical immersion
—Contextual inquiry
—Participatory design
—Journey mapping
—Service blueprinting
—Behaviour change mapping
—Design sprints & rapid prototyping
—Usability testing
—Systems thinking
—Implementation science
—Mixed-methods research
—Facilitation & capacity building

Selected experience

Where I've worked.

Sep 2025 - Jun 2026

DigiBio Healthtech Innovation Fellow

Royal College of Surgeons Ireland

Applied Stanford's Biodesign methodology to identify unmet clinical needs in chronic disease and multimorbidity management.
Clinical immersion across St James's Hospital, OMNI Integrated Care Hub, Tallaght University Hospital, Centric Health and Stack's Pharmacy.
Synthesised 800+ field observations into validated needs, empathy maps, patient journeys and service blueprints.
Developed and iteratively tested low-fi prototypes with clinicians, patients, and advocacy charities to validate and refine user experience.

Jul 2024 - Aug 2025

Consultant, WHO Innovation Hub

World Health Organization

Led design, facilitation and evaluation of WHO's flagship LEAD Innovation Challenge across all six WHO regions.
Facilitated 30+ ideation sessions and bootcamps on AI, digital health, ethics and governance for 300+ WHO personnel.
Developed the Innovation Self-Assessment tool, the first digital evaluation framework for measuring innovation competencies.
Managed WHO's Eureka Innovation Space, designing bespoke facilitation programmes and innovation capacity-building workshops for WHO workforce, Member States and international delegation.

Jun 2023 - Jun 2024

Graphic Designer

Trinity College Dublin

As part of a Health Research Board funded project called TS4TIC: a Trauma Informed Care Research Collaboration, successfully designed teaching aids inspired by user journey maps to mainstream trauma-informed care in academia.
Designed an open-access toolkit to implement trauma-informed care through translational simulation in acute healthcare settings in Ireland and international humanitarian contexts.
Reimagined and managed the Health Inclusion Forum's official website.

Aug 2023 - Apr 2024

Project Manager (voluntary)

GOAL Global

Led the delivery of Voices from the Farm, an Irish Aid-funded international digital engagement project on climate change and food insecurity involving stakeholders across Ireland, Uganda, Ethiopia, India, and South Africa.
Planned and facilitated stakeholder workshops, interviews and participatory design activities to understand community needs and inform programme design.
Coordinated multidisciplinary partners across five countries, managing governance, timelines, reporting and communications.
Synthesised stakeholder insights into practical recommendations supporting service improvement and collaborative decision-making.

2023

Guest Lecturer

University of Limerick

Successfully delivered a lecture on 'Innovation in Global Health' as part of the 'Global Health and SDGs' module of the MSc in Public Health programme.

Aug 2020 - Sep 2022

Senior Design Researcher

Vihara Innovation Network

Led end-to-end service design across public health and health system strengthening programmes.
Contributed to RECOVER Bihar, an adaptive implementation strategy that increased COVID-19 vaccination uptake among 249,000+ underserved individuals across 10 districts.

2021

Design Facilitator

Sustainable Packaging Design Challenge (World Packaging Organization & World Design Organization)

Led multidisciplinary participants through the full Design Thinking process, facilitating workshops, managing distributed teams across time zones and coaching participants through concept development and pitching.

2020

Design Facilitator

Generation Equality Asia-Pacific Design Challenge (UN Women & World Design Organization)

Facilitated international multidisciplinary teams through a two-week Design Thinking sprint addressing violence against women using co-design, systems thinking and rapid prototyping.

Jul 2018 - Jul 2020

Design Associate

Community Empowerment Lab

Led end-to-end service, communication, and interaction design for the Kangaroo Care Lounge ecosystem (including the MNCU/KMC App), deployed across 170 public hospitals in Uttar Pradesh, India.
Designed communication assets for the state's first Breastfeeding Cubicle, and localised WHO/MoH COVID-19 resources for 75 districts across Uttar Pradesh, India.

2018

Community Coach

OpenIDEO Reimagine Learning Challenge

Supported and engaged with global participants in applying Human-Centred Design methodologies to complex systems challenges during COVID-19.

Education

Trained across disciplines.

2026

PG Dip. in Digital Health Innovation

Dundalk Institute of Technology, Ireland

2023

M.Sc. in Global Health

Trinity College Dublin, Ireland

2018

Master's in Design

National Institute of Fashion Technology, India

2016

B.Sc. in Fashion & Apparel Design

JD Institute of Fashion Technology, India